mrayle

Email server not found on WiFi, but found on cellular

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I have a strange issue that email accounts on my hosted site can not retrieve email from the server when on my WIFI network.  However if they switch their device to the cellular network they can access email every time.  

I would rather them use WiFi.  

Any ideas?

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This sounds like your local network IP may be blocked by our firewall. Alternatively if the site in question was just recently moved to our servers it may be due to your local cache resolving to the old IP. If you submit a ticket through https://my.hawkhost.com/submitticket.php our helpdesk team should be able to pin down the cause and get this working for you :)

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