tgonhawk1 Posted April 4, 2016 Report Share Posted April 4, 2016 The HawkHost Service Level Agreement specifies the guaranteed uptime as a percentage.https://www.hawkhost.com/Legal/sla My question is: percentage of what? If a site is unavailable one day for, say 3 hours, what percentage does that translate to? "of a day" = 12.5% "of a week" = 1.8% "of a month" = 0.4% "of a year" = 0.03% Which of these (or something else) would apply? Quote Link to comment Share on other sites More sharing options...
Tony Posted April 4, 2016 Report Share Posted April 4, 2016 The percentage would apply to a month and the actual credit would be based on the cost of the service in a month. Quote Link to comment Share on other sites More sharing options...
tgonhawk1 Posted April 4, 2016 Author Report Share Posted April 4, 2016 Thank you for the reply. I suggest clarifying that on the SLA page I linked to above which refers to "billing period". It could also get rather complicated, such as in the following cases: Calendar months are different lengths, and then X hours represents a different percentage in different months. An outage starts before midnight (in what time zone?) at the end of one month and extends into the first day of the next. Is that one or two events? Claims must be made within 7 days, but if two outages occur in the same month, more than 7 days apart, the results would be different if they are considered together or separately. I'm sure you have better things to do, but maybe some time when things aren't too busy you can work it all out in full detail. And given how impressive a record of uptime you do maintain, it's largely a theoretical question anyway. Quote Link to comment Share on other sites More sharing options...
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