Routing Issues [10/16/2009]


Cody R.
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Our upstream provider is currently experiencing routing issues. They're aware of the issue and are currently investigating the cause. We'll keep you updated via this thread as we get more information.

This currently isn't affecting everyone only some ISP's.

Date: Friday, October 16th, 2009 (10/16/2009)

Service Affected: Seattle Network

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There are two isolated issues currently, though one isn't due to our provider. A core TWC router is having issues dropping packets throughout the network - if you're experiencing slow or abnormal speeds and use TWC the issue is unrelated to this one.

Our upstream provider has acknowledged there is an issue in Seattle, though haven't yet diagnosed the issue yet. They've dispatched network engineers to help further diagnose the issue.

Once again this is only affecting some people and not everyone. We've had reports from numerous regions including the people on the west coast of the US / UK.

EDIT

It seems I may have been mistaken regarding TWC being an isolated issue. It may be that the issue is indeed with a core TWC router. I'm awaiting confirmation from the network engineers. We'll post a conclusive answer shortly.

EDIT

We've confirmed the TWC is indeed an isolated issue.

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All the links to TWC have been shutoff to solve this issue. It affected any ISP who was peering with them and may have came into the datacenter via that link. Latency might be higher for some users but things are accessible for all users now.

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