CTD-Co Posted April 11, 2009 Report Share Posted April 11, 2009 (edited) - Hawkhost suspends our site - They disabled FTP account - They disabled CPanel account -They disabled the Kayako support account Who gives you the right to delete all accounts at once like that? Do not think it's that easy to cheat your customers, we will see. Edited April 11, 2009 by CTD-Co Quote Link to comment Share on other sites More sharing options...
Tony Posted April 11, 2009 Report Share Posted April 11, 2009 You made 2 tickets received responses within 20 minutes on both. You also made a third ticket received a response within minutes. Your account was disabled because you did not act on a warning we gave you about your usage. You did not properly create html in your wordpress themes you've been distributing as a result now your account is serving all the images for people using these themes as well as generating all the thumbnails for these themes. So you've created yourself a mess and it's become worse and worse as your themes become more popular. We warned the account owner asked them to resolve it and get back to us and they told us they don't even own the account. Whomever was actually running the account never contacted us in any way so we disabled the account. We cannot just let this continue to get worse as no one was willing to fix the problem or at least tell us they're trying to. Quote Link to comment Share on other sites More sharing options...
Fowler Posted April 11, 2009 Report Share Posted April 11, 2009 - Hawkhost suspends our site - They disabled FTP account - They disabled CPanel account -They disabled the Kayako support account Who gives you the right to delete all accounts at once like that? Do not think it's that easy to cheat your customers, we will see.Your account wasn't deleted... It was only suspended. All hosts suspend accounts when they are causing server issues and most hosts don't even try to warn you before hand like HawkHost tried to. Some i have been with suspend you and it takes about 2 days to even get a reason as to why. Quote Link to comment Share on other sites More sharing options...
Tony Posted April 11, 2009 Report Share Posted April 11, 2009 We've worked with the OP to resolve the issue. Turns out we were a bit wrong about the cause being their themes themselves. It turns out their phpthumb installations were all allowing hotlinking which some malicious users have found out. As a result their account was serving thumbnails for we don't even know how many images. So a lesson to everyone out there if you have phpthumb make sure you configure it via the config file to not allow hotlinking. Quote Link to comment Share on other sites More sharing options...
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