Slow websites, no response to Support emails

[bony]

Hi,

 

First, I am a very happy customer of Hawkhost and I have been here for the past 5 years.

 

But couple of months back, I started experiencing slower site loads and I have interacted with the support team at several ocassions.

 

Recently again, I have been experiencing slow site load on some of my accounts and I started a support ticket. I got a reply within no time and I was asked to send the trace route of my website which was experiencing problem. After I sent the traceroute, I got a reply saying that the issue was escalated to server team (on August 5th) and since then I have been waiting for a reply from the server support team.

 

I sent another email requesting a reply on the ticket on Monday and I am still waiting for a reply.

 

I am also not able to login to the support system as it keeps saying my password is incorrect, even after retrieving the password and trying again for several times.

 

I now have no clue, either what's going on with the support system or what's the reason behind the site loading issue. I simply want to learn about the issue so that I can work to avoid the same and make my sites faster.

 

I guess someone here will surely help me out.

 

Support Ticket ID: #MJN-283-83387

 

Best Regards,

Bony

[tekiegreg]

If it's external, got a URL, I can't help much but I'll run a few pings and tracert's see what's going on.  My website is chugging along pretty good right now.

[dre4m]

the issue they try to solved.

[Tony]

I believe we handled this in the ticket. You were seeing packet loss on your route coming in which most likely was related to congestion which fixed itself.