32209 Posted March 24, 2009 Report Share Posted March 24, 2009 (edited) I am a new HawkHost Shared hosting customer. When I "check mail" from one of the email addresses on my HawkHost account, using Thunderbird, I must "OK" the following alert BEFORE I can check my HawkHost mail: "You have attempted to establish a connection with 'mail.newhawkhostcustomer.com'. However, the security certificate presented belongs to '*****.***********.com'..." I understand clearly what the alert is telling me. I would like to know if, and how, I can avoid the alert by merely changing email account settings. This same alert occurred with my previous host as well. I am, of course, trying to use SSL for my email. Should I change email settings in Thunderbird or cPanel or is this alert appropriate and unavoidable? I did spend some time trying various port and server settings for the involved email accounts via Thunderbird; however, the result was usually that the email failed so I must have done something wrong. Primarily I want to be certain that I am using SSL with my HawkHost email accounts if that is available to me and I would prefer not to encounter the above described alert if its occurrence is merely due to incorrect settings that I am using. my current Thunderbird settings are: Server Type: POP Mail Server Server Name: mail.newhawkhostcustomer.com {Port: 995 - default 995} Security Settings: SSL {not using secure authentication here because it made the email fail} Security - Digital Signing - nothing selected Security - Encryption - nothing selected Outgoing Server (SMTP) - mail.newhawkhostcustomer.com {Port: 465 - secure connection SSL} note: There is a third party SSL certificate and dedicated IP associated with the hosting account. Edited March 24, 2009 by 32209 Quote Link to comment Share on other sites More sharing options...
Tony Posted March 24, 2009 Report Share Posted March 24, 2009 The SSL certificates on hosting accounts are used just for the web server and are not part of other services like POP3 and SMTP. The only way around this error is to use the servers hostname which is actually what is suggested by cPanel on the configure page. Each of our machines the hostname has a valid SSL certificate to avoid errors like this. Quote Link to comment Share on other sites More sharing options...
32209 Posted March 24, 2009 Author Report Share Posted March 24, 2009 ...use the servers hostname... Each of our machines the hostname has a valid SSL certificate to avoid errors like this. You mean set the incoming and outgoing mailservers, both, to *****.***********.com in Thunderbird, or whatever email application I am use? So anywhere in the email account settings in Thunderbird that requires a server I should use '*****.***********.com' ... Like this? my current Thunderbird settings are: Server Type: POP Mail Server Server Name: *****.***********.com {Port: 995 - default 995} Security Settings: SSL {not using secure authentication here because it made the email fail} Security - Digital Signing - nothing selected Security - Encryption - nothing selected Outgoing Server (SMTP) - *****.***********.com {Port: 465 - secure connection SSL} Quote Link to comment Share on other sites More sharing options...
Tony Posted March 24, 2009 Report Share Posted March 24, 2009 You mean set the incoming and outgoing mailservers, both, to *****.***********.com in Thunderbird, or whatever email application I am use? So anywhere in the email account settings in Thunderbird that requires a server I should use '*****.***********.com' ... Like this? my current Thunderbird settings are: Server Type: POP Mail Server Server Name: *****.***********.com {Port: 995 - default 995} Security Settings: SSL {not using secure authentication here because it made the email fail} Security - Digital Signing - nothing selected Security - Encryption - nothing selected Outgoing Server (SMTP) - *****.***********.com {Port: 465 - secure connection SSL} Yep for the server use the servers hostname whatever it may be. Quote Link to comment Share on other sites More sharing options...
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