Transferring web host & domain registrar questions


minorcustomcrafts
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Right now I use Hawk Host and I LOVE it.  I took over as "web master" for my sons high school music department.  At the time they had their website hosted through the free doteasy.  Our website was quite large for the free one and you had to code everything.  I switched the web host to 000webhost with their free webhosting, but kept the domain registration with doteasy, so that I could use WordPress and make it easier for anyone in the future to run the website.  I have not been able to get into our wordpress admin since before this past weekend because of a ddos (i think that is what they called it).  I am trying to convince the boosters to move to a paid host and since I have had virtually NO down time I am pushing them to Hawk Host.  Now my questions:

 

1) I know I read we can get help to move the WordPress database, will people know as they go to the website or is it pretty fast?

 

2)  Are we able to move both the host and the domain to you at the same time?  Even though they are different places.  The domain (lnerocketmusic.org)  does not expire until Sept. 2013

 

3) The boosters only have a checking account do you guys ever do a bank draft or anything?  If not, are we able to set up the account to receive an invoice and then pay with a credit card then?  (That way a current booster can use their card at the time) Or does it have to be marked as auto-renew?

 

We are having a meeting tonight and they are going to discuss more, so I may have more questions.

 

Thank you

Trisha

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Howdy Trisha,

 

Welcome to the forums! :) -- as for your questions:

 

1) If you're moving WP installations, the easiest thing to do is sign up for an account with us and get WP installed using Softaculous in cPanel. Then you'd contact our support team and ask for help moving the database to your account. Once moved, you could modify the configuration details for the WP install you did through Softaculous to connect to that database, which will restore your posts/content. Once you verify the site looks good via preview URL, you'd change the nameservers on the domain to ours through your domain registrar and we'd then be hosting the site. There really shouldn't be any noticeable downtime.

 

2) You can transfer a domain to us as well as the hosting. That can be done through the order form, or separately at https://my.hawkhost.com/domainchecker.php?search=bulktransfer -- the cost is $10.95 but this adds one year renewal to the domain as well. If you are going to transfer the domain please make sure you have both whois protection disabled and any registrar locks removed. You will also need access to the domains administrative contact email.

 

3) Credit card payment is accepted so that is possible. If you didn't want to keep a card on file (you're not required to), then you'd just need to login to pay your invoice when they're sent. We send invoices 7 days before their due date, and you have 7 days after the due date before suspension, so it's essentially a 2 week period to make payment.

 

Hopefully this helps, we'll be here for any follow up questions you may have after your meeting tonight :)

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Another question. I am still getting the domain unlocked, I just sent in a request. I went into start a new order in Hawk Host and when you get to the domain it only has the choice of registering a new domain or that I will update my namesevers. I don't see the option to transfer the domain? Am I missing it? I actually need the hosting and the domain charge on the same charge.

Thank you

Trisha

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