minorcustomcrafts Posted April 18, 2013 Report Share Posted April 18, 2013 Right now I use Hawk Host and I LOVE it. I took over as "web master" for my sons high school music department. At the time they had their website hosted through the free doteasy. Our website was quite large for the free one and you had to code everything. I switched the web host to 000webhost with their free webhosting, but kept the domain registration with doteasy, so that I could use WordPress and make it easier for anyone in the future to run the website. I have not been able to get into our wordpress admin since before this past weekend because of a ddos (i think that is what they called it). I am trying to convince the boosters to move to a paid host and since I have had virtually NO down time I am pushing them to Hawk Host. Now my questions: 1) I know I read we can get help to move the WordPress database, will people know as they go to the website or is it pretty fast? 2) Are we able to move both the host and the domain to you at the same time? Even though they are different places. The domain (lnerocketmusic.org) does not expire until Sept. 2013 3) The boosters only have a checking account do you guys ever do a bank draft or anything? If not, are we able to set up the account to receive an invoice and then pay with a credit card then? (That way a current booster can use their card at the time) Or does it have to be marked as auto-renew? We are having a meeting tonight and they are going to discuss more, so I may have more questions. Thank you Trisha Quote Link to comment Share on other sites More sharing options...
Brian Posted April 18, 2013 Report Share Posted April 18, 2013 Howdy Trisha, Welcome to the forums! -- as for your questions: 1) If you're moving WP installations, the easiest thing to do is sign up for an account with us and get WP installed using Softaculous in cPanel. Then you'd contact our support team and ask for help moving the database to your account. Once moved, you could modify the configuration details for the WP install you did through Softaculous to connect to that database, which will restore your posts/content. Once you verify the site looks good via preview URL, you'd change the nameservers on the domain to ours through your domain registrar and we'd then be hosting the site. There really shouldn't be any noticeable downtime. 2) You can transfer a domain to us as well as the hosting. That can be done through the order form, or separately at https://my.hawkhost.com/domainchecker.php?search=bulktransfer -- the cost is $10.95 but this adds one year renewal to the domain as well. If you are going to transfer the domain please make sure you have both whois protection disabled and any registrar locks removed. You will also need access to the domains administrative contact email. 3) Credit card payment is accepted so that is possible. If you didn't want to keep a card on file (you're not required to), then you'd just need to login to pay your invoice when they're sent. We send invoices 7 days before their due date, and you have 7 days after the due date before suspension, so it's essentially a 2 week period to make payment. Hopefully this helps, we'll be here for any follow up questions you may have after your meeting tonight Quote Link to comment Share on other sites More sharing options...
minorcustomcrafts Posted April 19, 2013 Author Report Share Posted April 19, 2013 They approved me moving it to hawk host!! I am so glad. I will be working on doing what you suggested. I am going to do it all at the same time, so I will go unlock the domain. Thank you for your answers, I will let you know when I am ready to transfer the word press part. Thanks again Trisha Quote Link to comment Share on other sites More sharing options...
minorcustomcrafts Posted April 19, 2013 Author Report Share Posted April 19, 2013 Another question. I am still getting the domain unlocked, I just sent in a request. I went into start a new order in Hawk Host and when you get to the domain it only has the choice of registering a new domain or that I will update my namesevers. I don't see the option to transfer the domain? Am I missing it? I actually need the hosting and the domain charge on the same charge. Thank you Trisha Quote Link to comment Share on other sites More sharing options...
Brian Posted April 19, 2013 Report Share Posted April 19, 2013 Let me be the first to officially welcome them to Hawk Host, and thank you for bringing them over to us! Check the order form now, that option should be there. Sorry about that! Quote Link to comment Share on other sites More sharing options...
minorcustomcrafts Posted April 20, 2013 Author Report Share Posted April 20, 2013 Hopefully I did it right. I got a code for domain transfer, I entered where I thought I needed to when I placed the order. Thanks again Trisha Quote Link to comment Share on other sites More sharing options...
Brian Posted April 20, 2013 Report Share Posted April 20, 2013 We'll email you if the transfer of the domain fails, otherwise as long as you click the approval email it should go through within 5 days. Thank you again for signing up Quote Link to comment Share on other sites More sharing options...
minorcustomcrafts Posted April 26, 2013 Author Report Share Posted April 26, 2013 I know the transfer is finally done and says Net Earth One. I can not find where to change the Name Servers? Do I still need to wait couple of days to be able to do that through my client log-in on Hawk Host? Thank you Quote Link to comment Share on other sites More sharing options...
Brian Posted April 26, 2013 Report Share Posted April 26, 2013 Nameservers can be changed through your client area (https://my.hawkhost.com/clientarea.php) under 'My Domains' Also worth noting, while our forums are available for support and questions, a support ticket will usually get you a faster response since we have it staffed 24/7 Quote Link to comment Share on other sites More sharing options...
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