President-Anonymous Posted June 18, 2012 Report Posted June 18, 2012 Currently, there doesn't seem to be an option to close a resolved ticket. At the moment, we have to wait for it to self close. Which of course also sends out several e-mails to remind us that it will be closing. I think it would be easier on your support, customers, and your mail servers, if there was an option to close a ticket. Quote
Brian Posted June 19, 2012 Report Posted June 19, 2012 This is something we may look into modifying, currently the way we have our workfow/helpdesk setup it isn't an option though. If there is a ticket you'd like closed you can ask in your last reply and we'll make sure that's done for you. Quote
President-Anonymous Posted June 20, 2012 Author Report Posted June 20, 2012 This is something we may look into modifying, currently the way we have our workfow/helpdesk setup it isn't an option though. If there is a ticket you'd like closed you can ask in your last reply and we'll make sure that's done for you. I recall making that request before... It wasn't noticed (seemingly ignored) Quote
tgonhawk1 Posted July 29, 2015 Report Posted July 29, 2015 Now, three years later, there IS a Close Ticket button on each ticket ( I don't have any idea when it was introduced - I'm new here ) however ... for me at least, it does not do anything. Clicking it once, twice, three times ... the ticket remains in Open state, and the reminder emails arrive, sure as shootin' .... Quote
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