Tony Posted December 9, 2008 Report Posted December 9, 2008 Date: Tuesday December 9th 2008 (12/09/2008) Start time: 9:40 AM CST End time: N/A Devices: bcr01.dal01 Location: DAL01 Duration: 10 minutes Services Effected: Private Network / bcr01.dal01 ================================================== Datacenter Engineers were alerted to an issue occurring with BCR01.DAL01. Upon investigation, it was determined the router had crashed and was in the process of rebooting. Currently services are being restored, and Engineers are working diligently to determine the root cause of the issue. ================================================== Please note this only affects private back end network and for us specifically only the skyline server. All this means is currently Skyline is unable to communicate with the R1Soft backup systems so user file restores cannot be performed at this moment.
Tony Posted December 9, 2008 Author Report Posted December 9, 2008 Small update here I did not realize but this also affects the DNS resolvers so that means our servers are unable to resolve domains currently. This should affect very few sites but it's worth noting.
Tony Posted December 9, 2008 Author Report Posted December 9, 2008 Another update this is affecting all our dallas servers. This only affects the private network and services that run through it. So it should not cause sites to go down or anything of that nature.
Cody R. Posted December 9, 2008 Report Posted December 9, 2008 This issue has been resolved - just to reiterate what Tony said; this did not affect any websites, only the private network.
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