Cody R. Posted June 4, 2011 Report Share Posted June 4, 2011 Our provider has had power issues in the Seattle facility. Power has been restored and some devices have been powered on. This has caused intermittent connection issues for the past few hours on a couple of machines however this should be fully restored at this time. Softlayer experienced a power event in server rooms 1 and 2 which caused the Seattle datacenter to go offline. At this time power has been restored, and we are working on bringing all devices back online into working order. Link to comment Share on other sites More sharing options...
Tony Posted June 6, 2011 Report Share Posted June 6, 2011 Here is further information about the outage as well as maintenance being performed right now We apologize again for the service disruption that you experienced early during the morning hours of June 4, 2011. As was mentioned earlier, our facilities provider experienced an unexpected UPS systems failure while switching power over from utility to generator, during which some of our datacenter equipment lost power. The root cause for the extended duration will be forthcoming, however at this time we wanted to alert you to remedial activities that are planned for tonight. Since the power event, we have remained on local generator power, as there was no reliable way to switch back to utility power with a faulty UPS system in place. We have been receiving frequent updates from the facility, and throughout the weekend their engineers and vendors have been working on the power infrastructure in Seattle, and at this time are reporting that they have corrected the UPS troubles. As such, there will be an emergency maintenance to switch back over from generator-only to UPS-backed utility power. The work is scheduled for 22h00 6/5/2011 through 03h00 6/6/2011 local time (05h00 2011-JUNE-06 through 10h00 2011-JUNE-06 UTC). Since the initial troubles are believed to have been corrected at this time, the switch back to normalized power is not expected to have any impact on production. However, there is a remote risk of a repeat power disruption should there be another UPS system failure. Link to comment Share on other sites More sharing options...
Tony Posted June 6, 2011 Report Share Posted June 6, 2011 Normal power has been restored. Link to comment Share on other sites More sharing options...
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