Network Issues [04/19/2011]


Cody R.
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We currently lost all connectivity at our Seattle data center. Network engineers have acknowledged there is an ongoing issue on their end and they're actively investigating.

We'll post more information as we receive it.

Engineers are aware of the sporadic packetloss and/or connectivity to FCR01.SEA01. Currently engineers are working on resolving this issue; however, there is a change a reboot to the router will be required. In the event this needs to happen, a notice will be posted here along with any other information gathered.

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Update for when the service was restored:

Service has been restored to customers behind FCR01.SEA01. During the process of working on the router, the issue manifested itself into 100% CPU resulting in upstream and downstream links going down along with routing protocols. Engineers were able to stabilize the router without a reload, and are currently monitoring it to determine if the fix is permanent.

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Latest update:

Engineers have determined this is not a permanent fix for the FCR01.SEA01 issue. During the course of troubleshooting this issue with Cisco, it has been determined that the best course of action is to upgrade the router to the latest IOS version. This will be happening at approximately 01:30 CDT.

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Another update:

Engineers are continuing to work with Cisco TAC on this issue. At this point, the router has been restored to service at approximately 03:20 CDT. Some customers may continue to experience intermittent packetloss behind FCR01.SEA01.

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