dqatif Posted July 25, 2008 Report Share Posted July 25, 2008 Hello, Take your time and it does not need to hurry up we r waiting to fix the prob. Thx for a great job u r trying to do for us : ) Warm regards, Mohd. Quote Link to comment Share on other sites More sharing options...
Cody R. Posted July 25, 2008 Report Share Posted July 25, 2008 We're trying to minimize the downtime as much as possible - we're not going to drag our feet on the matter. Things do appear to be looking up though Thanks for understanding, it's truly a inconvenience for everyone. Quote Link to comment Share on other sites More sharing options...
dqatif Posted July 25, 2008 Author Report Share Posted July 25, 2008 Thx so much all of you guys. Everything is running great now. Quote Link to comment Share on other sites More sharing options...
Cody R. Posted July 25, 2008 Report Share Posted July 25, 2008 No problem, thanks for being patient. Luckily the situation worked out okay . Quote Link to comment Share on other sites More sharing options...
Jelikin Posted July 25, 2008 Report Share Posted July 25, 2008 Nobody likes outages but I think you guys managed it pretty well. Shit does indeed happen, and when you're only paying a few dollars a month for shared hosting you can't really expect levels of redundancy that covers every kind of eventuality. I think what annoys customers most of all during an outage is lack of information. Customers are a lot more tolerant if they know what's going on. So thanks Hawk for keeping us very up to date, it was much appreciated. The final reassurance was that Hawk actually had backups. It's incredible how many hosting companies, particularly the larger ones, do the occasional (if you're lucky) back-up but really make it the responsibility of the customer. Hopefully this will be our quota of hardware faults for a while and hopefully they don't come in 3s like funerals :eek: Quote Link to comment Share on other sites More sharing options...
Cody R. Posted July 25, 2008 Report Share Posted July 25, 2008 Nobody likes outages but I think you guys managed it pretty well. Shit does indeed happen, and when you're only paying a few dollars a month for shared hosting you can't really expect levels of redundancy that covers every kind of eventuality. I think what annoys customers most of all during an outage is lack of information. Customers are a lot more tolerant if they know what's going on. So thanks Hawk for keeping us very up to date, it was much appreciated. The final reassurance was that Hawk actually had backups. It's incredible how many hosting companies, particularly the larger ones, do the occasional (if you're lucky) back-up but really make it the responsibility of the customer. Hopefully this will be our quota of hardware faults for a while and hopefully they don't come in 3s like funerals :eek: Thanks for the kind words - we try our best to relay any information we have to our customers, especially when there might be downtime. Luckily we didn't even have to utilize the backups from the morning because the RAID eventually was able to rebuild itself. Any who, thanks for sticking it out with us in the 1.4~ hours of downtime.. it was more than we would have liked but given the situation we're fairly satisfied with it (and the fact no data was lost is a big plus)! Enjoy your hosting, and hopefully we won't see any more hardware failures. Cheers! Quote Link to comment Share on other sites More sharing options...
ncsweb Posted July 26, 2008 Report Share Posted July 26, 2008 Wow, you guys do a tremendous job! Thanks for all the updates and keeping us informed, you rarely get such clarity from a host, it is truly appreciated. I took a chance on signing up but I am so glad I did. Downtimes at my old host meant hours of outage and very little, if any, explanation of what was going on. Thanks for keeping us in the loop and being so dedicated to your uptime guarantee, what a spectacular company. Quote Link to comment Share on other sites More sharing options...
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