Scenic route from Spokane area on Qwest


Chickenhawk
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Well, tonight we're suddenly not seeing our website (208.43.165.61) come up quickly and it was unreachable for a little while and no support staff available on chat, and no one answering the phones. So I went to network-tools.com and trace-routed the ping. From N. of Spokane it shows level3 carries it to Dallas, L.A., San Jose, to Seattle. What's going on? Is there a break in Washington State? Here's the trace with my IP "x"ed out:

Hop (ms) (ms) (ms) IP Address Host name

1 15 12 20 72.249.xxx.xxx -

2 10 9 7 8.9.232.73 xe-5-3-0.edge3.dallas1.level3.net

3 21 15 17 4.69.145.52 ae-63-60.ebr3.dallas1.level3.net

4 51 47 60 4.69.132.77 ae-3-3.ebr2.losangeles1.level3.net

5 45 45 59 4.69.137.22 ae-72-72.csw2.losangeles1.level3.net

6 48 57 60 4.69.137.37 ae-73-73.ebr3.losangeles1.level3.net

7 104 67 72 4.69.132.9 ae-2-2.ebr3.sanjose1.level3.net

8 75 87 71 4.69.132.50 ae-7-7.ebr1.seattle1.level3.net

9 67 65 66 4.68.105.5 ae-14-51.car4.seattle1.level3.net

10 70 96 84 4.71.152.138 te2-5.bbr01.wb01.sea01.networklayer.com

11 92 98 81 173.192.18.186 po99.bbr01.wb01.sea01.networklayer.com

12 67 69 67 173.192.18.199 po2.cer01.sr01.sea01.networklayer.com

13 86 66 126 67.228.118.134 po1.fcr01.sr01.sea01.networklayer.com

14 71 69 71 208.43.165.61 208.43.165.61-static.reverse.softlayer.com

Trace complete

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I figure the results are because the server for network-tools.com is actually in Dallas, right? So I figured out the command line for doing it from my computer and it shows a 63ms round trip going down to Spokane and over to Seattle and straight back. Doesn't explain the apparent outage though... Load times are improving at this time but still seem slower than usual.

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The tool you used for that traceroute takes the traceroute from that website, not from your local connection. You'll notice the IP on the first hop of the one you provided is a 72.249.*.* IP, where I bet if you go to http://whatismyip.hawkhost.com it won't match that. So that being said, that route is perfectly fine for that traceroute. It exits Dallas over Level3 and stays on Level3 until a clean exchange to the Softlayer network.

Do you have a support ticket open regarding this issue yet? It's going to be your most reliable method for support at this time if you do not.

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The tool you used for that traceroute takes the traceroute from that website, not from your local connection. You'll notice the IP on the first hop of the one you provided is a 72.249.*.* IP, where I bet if you go to http://whatismyip.hawkhost.com it won't match that. So that being said, that route is perfectly fine for that traceroute. It exits Dallas over Level3 and stays on Level3 until a clean exchange to the Softlayer network.

Do you have a support ticket open regarding this issue yet? It's going to be your most reliable method for support at this time if you do not.

Yeah, I believe the issue has been resolved. Something about members using the server as their own personal mysql or something like that.

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