medx Posted December 23, 2010 Report Share Posted December 23, 2010 I just registered for shared hosting but in my client area i can see the support ticket status and no.s of tickets i submitted, I submitted a ticket and got the email but when i click that link to see the status of ticket it takes me to the support area but i cannt login so nt sure if my ticket has been submitted successfully. I want to change the server location, i need Dallas server only, as i am from India and it suits me best. I was told that i will be given option to chose server but did not get any so i submitted ticket to do it manually. Quote Link to comment Share on other sites More sharing options...
Cody R. Posted December 23, 2010 Report Share Posted December 23, 2010 I just registered for shared hosting but in my client area i can see the support ticket status and no.s of tickets i submitted, I submitted a ticket and got the email but when i click that link to see the status of ticket it takes me to the support area but i cannt login so nt sure if my ticket has been submitted successfully. I want to change the server location, i need Dallas server only, as i am from India and it suits me best. I was told that i will be given option to chose server but did not get any so i submitted ticket to do it manually. If you simply e-mailed one of the support e-mails it should have e-mailed you a login. If not you should have had to setup a password if you submitted it through the actual support center (https://support.hawkhost.com). If you like there is a lost password feature you can use which should help you retrieve your password. We can move your website to a different server once the ticket is in Quote Link to comment Share on other sites More sharing options...
medx Posted December 23, 2010 Author Report Share Posted December 23, 2010 If you simply e-mailed one of the support e-mails it should have e-mailed you a login. If not you should have had to setup a password if you submitted it through the actual support center (https://support.hawkhost.com). If you like there is a lost password feature you can use which should help you retrieve your password. We can move your website to a different server once the ticket is in But even in my panel that is my.hawkhost.com, i can't see the support ticket status and option to post one. Or do i need to make an another account for support portal as i made for forum Quote Link to comment Share on other sites More sharing options...
Tony Posted December 23, 2010 Report Share Posted December 23, 2010 But even in my panel that is my.hawkhost.com, i can't see the support ticket status and option to post one. Or do i need to make an another account for support portal as i made for forum Exactly. Right now they are not integrated several bugs made it even more confusing when it was integrated. This will be changed when we switch to a newer version of the support software that allows for easier integration between the software. Quote Link to comment Share on other sites More sharing options...
medx Posted December 23, 2010 Author Report Share Posted December 23, 2010 Exactly. Right now they are not integrated several bugs made it even more confusing when it was integrated. This will be changed when we switch to a newer version of the support software that allows for easier integration between the software. When i try to register at (support.hawkhost.com), it says that email id already registered. But i have registered at this url, not sure if it is because i have an account in (my.hawkhost.com). i don't need anything except the way i can see the my support tickets status. Quote Link to comment Share on other sites More sharing options...
Tony Posted December 23, 2010 Report Share Posted December 23, 2010 When i try to register at (support.hawkhost.com), it says that email id already registered. But i have registered at this url, not sure if it is because i have an account in (my.hawkhost.com). i don't need anything except the way i can see the my support tickets status. If you ever emailed us or opened a ticket via email the account already exists. Use the forgot password option and it'll reset your password for you. Quote Link to comment Share on other sites More sharing options...
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