Just purchased your Super package.

[Smokey]

I just purchased the super package. How long does it usually take to have my account created? I paid the invoice and all that. I was coming from a nightmare host and I was told great things about HawkHost from 4 different people, plus I heard you host ForumPromotion.net which is a pretty big site I frequent quite often

How often does account creation usually take? I would like to get started on my new site!

[Brian]

The account should have been setup by now and a new account information email should have been sent. If you haven't received it please email [email protected] and provide your invoice number and/or the domain name you used when signing up and we'll take a look. Thanks for choosing us

[Smokey]

It is. Thanks! I however, have an issue i ran into, it might be on your end and I was wondering if it could be fixed?

I'm running vBulletin for my site (for now atleast) I plan on upgrading to XenForo in the future, however when i upload an avatar I get the following error and it says the upload failed:

Warning: tempnam() [function.tempnam]: open_basedir restriction in effect. File() is not within the allowed path(s): (/home/revillut:/usr/lib/php:/usr/php4/lib/php:/usr/local/lib/php:/usr/local/php4/lib/php:/tmp) in [path]/includes/class_upload.php on line 275

Warning: fopen() [function.fopen]: Filename cannot be empty in [path]/includes/class_upload.php on line 281

This is when i try to upload an avatar on my forum. The error appears in the header....Please advise.

[Brian]

I just checked our helpdesk and I do believe this was resolved already via ticket. In the future I'd suggest contacting our helpdesk directly for support issues since it's the quickest way to get a hold of our support team.

Thanks again for choosing Hawk Host, we really appreciate it!