Tony

This has been completed.

This has been completed

This has been completed.

This has been completed.

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Mirage server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Tuesday May 17th between 1:00am and 4:00am EDT we will be adding additional memory to the Voodoo server to improve performance and general system stability. Adding the additional memory will require the machine to be turned off so there will be between 30 and 45 minutes of down time. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 05/17/2011 Start time (EDT): 1:00am End time (EDT): 4:00am Duration: 3 hours Estimated Down Time: 30 minutes

On Tuesday May 17th between 1:00am and 4:00am CDT we will be adding additional memory to the Hornet server to improve performance and general system stability. Adding the additional memory will require the machine to be turned off so there will be between 30 and 45 minutes of down time. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 05/17/2011 Start time (CDT): 1:00am End time (CDT): 4:00am Duration: 3 hours Estimated Down Time: 30 minutes

On Monday May 16th between 9:00am and 12:00pm PDT we will be adding additional memory to the Spitfire server to improve performance and general system stability. Adding the additional memory will require the machine to be turned off so there will be between 30 and 45 minutes of down time. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 05/16/2011 Start time (PDT): 9:00am End time (PDT): 12:00pm Duration: 3 hours Estimated Down Time: 30 minutes

On Monday May 16th between 9:00am and 12:00pm PDT we will be adding additional memory to the Avenger server to improve performance and general system stability. Adding the additional memory will require the machine to be turned off so there will be between 30 and 45 minutes of down time. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 05/16/2011 Start time (PDT): 9:00am End time (PDT): 12:00pm Duration: 3 hours Estimated Down Time: 30 minutes

This has been completed.

This was started a few hours.

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Lightning server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Mars server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Skyline server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Mustang server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Cougar server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

On Thursday May 12th between 1:00pm and 11:00pm CDT we will be upgrading the Hornet server's PHP 5.2.x to the latest 5.2.x version. We do not expect any down time during the maintenance window. We will be upgrading the system PHP to the latest version first then the web servers so for a short time there may be different versions handling cron jobs and web server requests. The reason for this is to get various fixes for LSAPI as well as general PHP fixes as well. If you have any questions about this maintenance window do not hesitate to contact support. Date: 05/12/2011 Start time (CDT): 1:00pm End time (CDT): 11:00pm Estimated Down Time: None Duration: 11 hours

The machine is online now with services coming back online and the caching becoming warm once again. The server went from having 12gb of memory to 24gb we hope this will solve any issues the machine has had in the past month.

The upgrade has been completed we're just waiting for the server to boot back up.

The server has just gone down for the additional memory to be added.

On Sunday May 8th between 9:00am and 12:00pm PDT we will be adding additional memory to the Tornado server as we believe this should resolve some stability issues the server has experienced over the past month. Adding the additional memory will require the machine to be turned off so there will be between 30 and 45 minutes of down time. If you have any questions regarding this maintenance notice please do not hesitate to contact our systems administration department. Date: 05/08/2011 Start time (PDT): 9:00am End time (PDT): 12:00pm Duration: 3 hours Estimated Down Time: 30 minutes

Starting on Monday May 9th we will be migrating Saturn server resellers to an upgraded Saturn server. The reason for this is initially this server was deployed with mixed services in mind and has some configurations not desirable for reseller only servers. It also has various software packages difficult that are difficult to upgrade without causing interruptions of service. This migration will also give us an opportunity to do a slight upgrade of the hardware moving from a Dual 5430 to a newer Dual 5620 based server. Since all our IP addresses are routed to our VLAN's rather than a specific server we can make this migration very seamless. We will migrate all web sites on an IP address then re-route the IP address over to the new server. This dramatically reduces the chances of data sync issues which are usually associated with server moves due to IP addresses changing. That is not to say it cannot happen but we are available to assist with any issues users may run into if for whatever reason their data does go out of sync. As for any downtime associated with the migration we estimate it'll be about 1 minute at most as we need to remove the IP from the old server and route it to the new one which can take us about a minute. We will do the migration reseller by reseller to minimize affect for each reseller. We hope that this entire migration will only last two days we hope but we've created a window of three days. At the start of the migration the saturn hostname will start to point to the new hardware. The old machine will be switched to the name oldsaturn so that connections are still possible when attempting to access cPanel. If you're using saturn to specifically connect to services you are advised to switch to connect to your domain or the IP address of your account until the maintenance window is over. If you have any questions regarding the maintenance do not hesitate to contact us. Our system administration department is available to answer any questions regarding this. Start Date: 05/09/2011 End Date: 05/12/2011 Estimated Down Time: less than 5 minutes Duration: 3 days

This issue was resolved soon after it was posted. The issues were due to very large attacks targeting the facility.

Going to close this as the network maintenance is complete, and the chassis swap has resolved all issues previous seen on FCR02.WDC01.

Network connectivity has been restored at this point in time.