Brian
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Posts posted by Brian
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Hi! Unfortunately at the moment our cloud plans are only available in New York City. Our VPS plans (https://www.hawkhost.com/vps-hosting) are similar to cloud hosting and still offer root access, and those services are available in Singapore and Los Angeles which may be faster from your region. We have speedtests on our site at https://www.hawkhost.com/our-hosting-network if you wanted to see which is best for you
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13 hours ago, mdkb said:
in case you want to post the solution. I waited an hour and still no sign of it in phpmyadmin then it showed up after I logged out the CPanel and back in again.
Glad to hear this is resolved! This is a known issue with phpMyAdmin where newly created databases do not show up for 20-30 minutes and you would need to logout / login again for them to appear. Sorry for the troubles!
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Hello! This is definitely something we've discussed but unfortunately the demand for semi-dedicated plans in Amsterdam hasn't justified expanding the services to that location. We do offer VPS hosting in Amsterdam if you needed more resources than shared hosting offers.
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Hi! There is no cost for this type of move, our support team can handle this for you and we'll move your entire account (files, databases, emails, etc.). All you'd need to do is submit a support ticket with this request and usually we'd have it completed within two hours!
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We offer free migration services with all hosting plans and orders. It looks like SiteGround uses cPanel like we do so we'll be able to do a full migration (sites, files, databases, emails, etc.).
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The coupon you received from the site would be expired at this point however if you contact our sales team prior to signing up we can provide you with an active 30% recurring coupon code to use on the new order.
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On 4/3/2018 at 1:08 PM, KensonPlays said:
Thanks for the response. If I went with the Pro Shared plan, could I upgrade to semi-dedi later on with same 30% off for life?
Absolutely! Our team can assist with the upgrade and with moving all your sites/files from the shared plan to the semi-dedicated plan should you choose to upgrade and you'll continue to receive the 30% recurring discount once you're on the new plan
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Good morning! Our talon semi-dedicated plan is $49.99/mo when paying monthly so with the 30% discount that would be $34.99/mo for that package. The $28.00/mo pricing you came to would be correct if you were to pre-pay two years in advance while using the same 30% discount.
You may also want to look at our professional shared plan: https://www.hawkhost.com/shared-web-hosting -- this package is more affordable than the talon plan however it will still provide the disk space you need. The shared plans offer 1CPU, 1GB RAM, and 5Mb/s IO whereas talon semi-dedicated would have 2CPUs, 2GB RAM, and 10Mb/s IO limits. If you don't think you'd need the extra CPU/RAM/disk then the shared plan may work for you!
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Thanks for considering our hosting! It sounds like Cloudflare would be a useful service for you as their CDN features will distribute and cache your sites content across their global network so the content is served from the server closest to your visitors and not always from your account with us directly. Let us know if you have any other questions about our services!
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13 hours ago, tgonhawk1 said:
Can you elaborate on that a little?
Does that mean "the backups exist, but there might be a delay in using them"
OR, more ominously
"sometimes the backup process fails and there are no backups for a certain time in the past" ?
The backup processes do fail at times. Usually when it happens we only lose 1 or 2 days so the most recent backups may not be available but older backups would be available. There are scenarios in which we're unable to take backups for extended periods of time (7+ days) on individual servers and while it's very rare it does happen which is why we urge clients to keep their own backups.
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That's a really good approach to take! We do take backups of all customer accounts (files, databases, emails, etc.) once per day and store them for 7 days but there are times where those backups aren't available, so we urge clients to keep their own regular offsite backups. The amount of time it takes to download regular backups is nothing compared to the time it may take to repair a corrupt site manually or to try and rebuild it from scratch if you don't have a recent backup!
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The server list section of the forums is no longer maintained and hasn't been for years (we should probably remove it). We used that years and years ago when we were a much smaller company and only had a few servers to manage, however as we've grown it's no longer practical to maintain a forum for each server.
We have a status page at http://hawkhoststatus.com/ which we use for any maintenance windows, extended outages, etc.
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I'm afraid that would not be allowed and would be a violation of our affiliate TOS. You cannot use our company name in your domain name in that nature, however you could register a generic domain like webhostingcoupons.com (just an example) and create webhostingcoupons.com/hawkhost-coupons
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On 1/22/2018 at 11:02 PM, tgonhawk1 said:
However, that is non-refundable (as I understand it) and you'd be making payments in advance, so you'd want to be sure you were going to renew before doing that.
Generally speaking that's correct, "Add Funds" transactions are usually non-refundable. We will make exceptions to this (say you add funds and then a day later decide you've changed your mind) but our official policy is that those payments are non-refundable.
On 1/23/2018 at 1:11 AM, tgonhawk1 said:I see that in the client area, you can sort the services by "Status".
That's the best way to sort domains currently. I agree that a filter would be nice so you can completely "remove" expired/canceled domains from the list but unfortunately that's not an option currently so sorting would be the way to go.
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Good morning!
1) Unfortunately this is not possible, we need to keep the expired domains and services on file for our records / logs. As a result we cannot permanently delete them from your account.
2) We have some flexibility with renewal dates when it comes to hosting services but for domains those renewal dates are fixed by the registry and cannot be modified. What we can do is generate the domain renewal invoices early and manually merge them together. That would require a support ticket as it would be a manual process.
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Take a look at https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/180/0/how-many-visitors-can-your-hosting-plans-support as it may give you a general answer to the question.
With that said it really is hard to put a number on the visitors you can handle. A basic WordPress site without any resource intensive plugins that has been properly optimized could do hundreds of thousands of unique visitors in a month, likely more. For example if you used WordPress but also installed the Litespeed caching plugin and served most requests without relying on PHP then you could likely handle more visitors than that per month since that would be a low resource site.
We do offer users the ability to track their accounts CPU, memory, disk I/O, and process usage at any time. The interface also provides historical data and snapshots so if you feel your site is slow the best place to start is by checking your resource usage. If you find you're hitting any of the limits then you'd want to start considering an upgrade to a higher tier plan.
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If you're using Cloudflare on your domain it's possible that is causing issues with Gmail resolving the right server hostname. Instead of using mail.yourdomain.com you should try using the server hostname (you can find this in cPanel and your client area) as that will resolve directly to the machine itself and not proxy through Cloudflare.
If I'm understanding your intended setup properly then forwarding should not be necessary, you can use the Gmail integration to send/receive emails directly without first having to setup a forwarder in cPanel. That would be done through the Gmail settings previously mentioned, just make sure you fill out both the SMTP and POP3 server details.
Lastly for auto-deleting emails that is not something we offer unfortunately. I know we've had customers setup custom solutions in the past involving basic scripts and cronjobs so it's possible but just not something we have a native tool for.
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Hi! If your order is pending still this likely means it either hasn't passed our fraud check or we've encountered an error registering the domain which requires your action. Please check your client area at https://my.hawkhost.com/supporttickets.php for open tickets from our billing team regarding a pending order.
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Hello! All of our hosting plans do include email so you can setup [email protected] email accounts through your existing hosting plan. We also offer SpamExperts filtering for free on both incoming and outgoing emails so you'll be protected from spam, UCE, malware, etc. from hitting your inbox.
Now if you prefer to continue using the Gmail interface it is also possible to associate your email address(es) that's hosted through us to your Gmail account. You can do that by logging into Gmail and then go to "Settings => Forwarding and POP/IMAP". This would be done once you create your email address with us in cPanel as you'll need your server name, password, and other settings.
Lastly if you did choose to host your email through GSuite you can modify your domains MX records (assuming we're hosting your DNS) through cPanel using the 'Zone Editor' interface.
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Hello! If you need to modify a WP installation for a site that is not yet hosted through us then you'd have two options. The first would be to use your accounts preview URL to access the installation and the second option would be to modify your local systems hosts file to manually point the domain name to your shared IP. Both options will allow you to access the WP admin dashboard without first changing the nameservers/DNS until you're ready to host the site with us.
If you need help getting this working please contact our helpdesk through https://my.hawkhost.com/submitticket.php so we can pull up your account and provide more specific guidance
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Hello
-- this is technically possible to do. Once the WordPress installation is completed you'd be able to access it by using your accounts preview/temporary URL (provided in your 'New Account Information Email') or alternatively you can manually modify your local systems hosts file to point sub.yourdomain.com to point to your hosting accounts shared IP address. This should let you access your WP install, build the site, etc., before pushing it live.
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To setup another website under your existing plan you would use the 'Addon Domain' interface from cPanel. Once it's added you can install your software, upload your content, create emails, etc. Addon domains are treated as completely separate sites from your primary domain or other addon domains.
If you're unable to create an addon domain from cPanel you'll want to provide our support team with the exact error(s) so we can figure out what's going on!
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Our semi-dedicated hosting plans are similar to shared hosting in terms of features, the benefit of the semi-dedicated plans is they offer double the resources of the shared plans.
Shared hosting comes with 1CPU, 1GB RAM, 5Mb/s I/O limits, 500,000 inodes, and the ability to send 500 emails per hour.
Semi-dedicated hosting has 2CPUs, 2GB RAM, 10Mb/s I/O, 1,000,000 indoes, 2,000 emails per hour, and backups are taken twice per day.
If you have a high traffic site or you find yourself hitting resource limits in shared hosting then semi-dedicated is a good upgrade
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11 hours ago, mountain90 said:
After I renewed, the server was changed from Hong Kong to Singapore and started to bug: can not post new or new product. Specifically, there is an input box. However, it is still possible to edit old posts. Please help me!
This could be caused by a few things, unfortunately it's hard to say without looking into your account specifically. Please contact our support department (https://my.hawkhost.com/submitticket.php) and provide us with your WP admin login details so we can replicate & fix this. Thanks!
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Hello! If your account was disabled for sending spam then an abuse ticket would have been opened on your account. Please review and reply to that ticket through https://my.hawkhost.com/supporttickets.php so our abuse team can work with you to enable the account and resolve this issue. Thanks!