Poor Resources Allocation, Low CPU Usage and Resources Allowance

[Steve Garth]

Hi,

Is anyone else having problems with the low resources allocation for shared hosting?

I hit the limit and get throttled back even when I am editing my WordPress pages!

Although they advertise unlimited space and unlimited domains etc, it is effectively reduced to a few because the resources cannot handle it.

As a minimum there should be 2 CPUs and 30Mb/sec which they have for the expensive semi-dedicated servers.

So anyone else having problems? 

[Brian]

21 minutes ago, Steve Garth said:

I hit the limit and get throttled back even when I am editing my WordPress pages!

I've located your hosting account and looking at your running processes right now you're not being limited due to editing your pages, but instead due to traffic towards your site. Looking at your access logs and the individual IPs accessing there are a lot of GET requests scraping content from your site, which in turn is causing you to hit your PHP process limit, and that is using all your available CPU. I've blocked a few of the offending IPs and your PHP process and CPU usage is down to zero.

24 minutes ago, Steve Garth said:

Although they advertise unlimited space and unlimited domains etc, it is effectively reduced to a few because the resources cannot handle it.

This ultimately depends on how optimized your sites/software are or the types of sites you're hosting from the account. We have customers hosting thousands of basic static HTML sites serving millions of requests per month from a single hosting service without issues, and conversely have others with a single high resource WordPress site that uses all available resources 24/7. Our systems are agnostic to the type of sites or services you run from the account, the volume of sites you can host from the account comes down to the resources required from each of your sites.

26 minutes ago, Steve Garth said:

As a minimum there should be 2 CPUs and 30Mb/sec which they have for the expensive semi-dedicated servers.

If you're interested in upgrading your plan to allocate more resources please reach out to our team through https://my.hawkhost.com/submitticket.php and we can guide you through the upgrade process depending on the type of plan you'd like to move to.

[Steve Garth]

Thank you for that informative answer, and I apologise if I jumped to conclusions. I will look at the access logs and see if I can identify "the culprit" and move on from there.

The reason I thought it was me editing pages and trying out various plugins, to get the site as I want it, was because that was when the resources ran out. Obviously I was the last straw, but he problem was accesses.

Thanks again