I just signed up and I cannot log into the Cpanel


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Hello, I just signed up for a domain and hosting. Everything is validated and ready to go but I cannot get into my CPanel. I tried logging in with my e-mail and password and it says they are invalid. Other times, everything times out on me.

I am on the Mustang Server.

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I use mustang server, but i can login successfuly without any problems, From what i can see it looks like you are using email as the username, if so you should login to member area https://my.hawkhost.com/ instead directly to cpanel (cpanel does not use email as the username). On member area, you will find the username and password used to login into cpanel (my service) you can also click the button there to login into cpanel without having to entering username password manually.

Hope it helps

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The username and password for cPanel were provided in an email titled "New Account Information" -- if you haven't received that check your junk and/or spam folder to see if it was filtered.

If you still cannot figure out the login please contact us by either emailing [email protected] or submitting a ticket directly through https://support.hawkhost.com and we can help get this sorted out.

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