johnny01 Posted March 9, 2023 Report Share Posted March 9, 2023 The customer support requested that I provide complete information about my bank account number and PIN. I provided everything as requested, but all I received was a waiting time for them to escalate it to level 2 or something? I don't understand their process, especially when I noted in the ticket that it was urgent. This is really a disappointing experience Quote Link to comment Share on other sites More sharing options...
Brian Posted March 9, 2023 Report Share Posted March 9, 2023 Hi! Without context of the ticket it's difficult to provide a specific answer, but generally if our team is asking for payment history & your support PIN while also escalating the ticket the nature of your request requires management level review. This is a standard procedure and while it may delay handling of your request it ensures your account remains safe and the work you're asking us to do is authorized by the rightful account holder. Our escalated queue looks clear at this time, but if this is not resolved or you have further issues please DM me your ticket ID or ask for the existing ticket in our helpdesk to be assigned to my (Brian F.) queue and I'll help you out personally. Thanks! Quote Link to comment Share on other sites More sharing options...
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