kabange Posted May 11, 2020 Report Share Posted May 11, 2020 I created a customer account with you and I bought a NOW accommodation the order code is 4574680622, but the email address I created with the account, has an error instead of [email protected] , I wrote [email protected] there I do not see my accommodation or my customer account with you how I should arrange the address and have my accommodation since it is urgent Quote Link to comment Share on other sites More sharing options...
Brian Posted May 11, 2020 Report Share Posted May 11, 2020 Hi! This is an issue which will need to be solved via ticket and unfortunately is not something we're able to resolve through this forum. If you haven't already please open a ticket for this issue and our team will assist from there. If you do have an existing ticket ID from our helpdesk please DM me the ID so I can check the status of your ticket. Thanks! kabange 1 Quote Link to comment Share on other sites More sharing options...
kabange Posted May 11, 2020 Author Report Share Posted May 11, 2020 https://support.hawkhost.com/Tickets/Ticket/View/HNS-106-92940 Quote Link to comment Share on other sites More sharing options...
kabange Posted May 11, 2020 Author Report Share Posted May 11, 2020 Hi Brian you saw the existing ticket ID, it's really urgent, the support team can respond in how long? https://support.hawkhost.com/Tickets/Ticket/View/HNS-106-92940 Quote Link to comment Share on other sites More sharing options...
Brian Posted May 11, 2020 Report Share Posted May 11, 2020 I've sorted out your ticket and the issue should be resolved, but as always feel free to update the ticket if there is a remaining problem. Thanks again! Quote Link to comment Share on other sites More sharing options...
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