Why can't the database connect to the website


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  • 2 weeks later...

Hello! This depends on how you're connecting to MySQL. If you're doing local connections from a script hosted on the server then the hostname would be "localhost"

If instead you're connecting remotely then you would use the server hostname or primary IP. Our team would need to whitelist the IP(s) you're connecting from before it will work, and that can be handled via ticket (http://my.hawkhost.com/submitticket.php)

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