tgonhawk1 Posted November 15, 2018 Report Posted November 15, 2018 Since this is not about just my site, I am posting here, rather than via ticket, in case others are interested. I received a mail today saying there would be a service outage in New York on Monday Nov 19, lasting as long as six hours. That's ok - sometimes you just have to take servers offline to do things and there is no workaround. I was wondering if it would be possible for Hawkhost to set things up so that visitors get something informative rather than just a "Cannot connect" or "Server not responding" error message which might discourage first-time visitors from trying agin later. The idea would be that any attempt to reach the servers would redirect somewhere which would generate a response page saying "Website is down for maintenance - try again later" or words to that effect. Given that it's a relatively short outage, this isn't critical, but would be helpful if it's not a lot of work to do. Quote
tgonhawk1 Posted November 15, 2018 Author Report Posted November 15, 2018 Additional question: Will there be any notifications (such as an email) about the actual starting and stopping times for the outage? Thanks. Quote
Brian Posted November 15, 2018 Report Posted November 15, 2018 20 hours ago, tgonhawk1 said: I was wondering if it would be possible for Hawkhost to set things up so that visitors get something informative rather than just a "Cannot connect" or "Server not responding" error message which might discourage first-time visitors from trying agin later. Unfortunately this is not possible given the nature of this maintenance -- the network will be hard down so any requests to our NYC IPs won't be served. As a result the errors/messages shown when trying to reach the IPs will be out of our control (you'll get a timeout on ping, "can't reach this site" in browser, etc.). I agree it would be helpful but sadly it just isn't practical to setup in this case. As for notifications we will be relying on our status page at http://hawkhoststatus.com/ for that throughout the maintenance window. Quote
tgonhawk1 Posted November 16, 2018 Author Report Posted November 16, 2018 9 hours ago, Brian said: As for notifications we will be relying on our status page at http://hawkhoststatus.com/ for that throughout the maintenance window. That will be helpful - thank you. Quote
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