Protecting us from a catastrophic failure


NealJ777
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If you haven't heard by now, a major web host (I'm not going to name names) had a catastrophic failure over the weekend. They were testing the fire suppression system in their data center and the system was accidentally triggered. The retardant damaged equipment in the DC including hard drives. They have had SEVERAL servers down for over 48 hours. Their customers are at the boiling point.

My question: What does Hawk Host have in place to prevent (or minimize) an event such as this from occurring?

Thank you :)

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If you haven't heard by now, a major web host (I'm not going to name names) had a catastrophic failure over the weekend. They were testing the fire suppression system in their data center and the system was accidentally triggered. The retardant damaged equipment in the DC including hard drives. They have had SEVERAL servers down for over 48 hours. Their customers are at the boiling point.

My question: What does Hawk Host have in place to prevent (or minimize) an event such as this from occurring?

Thank you :)

Unfortunately there isn't much _WE_ can do - this is why a couple of years ago we fully migrated all of our servers (scattered between several larger providers at the time) to SoftLayer after searching for awhile. As a result we've put full faith into SoftLayer preventing these things from happening.

Now what we have done and insist others do as well (resellers, etc) is geographically distribute your services. You'll notice we have three locations currently and intend on expanding to others as they're available. As a result if there was a catastrophic failure in one data center we wouldn't be fully offline and in most cases could restore service to those affected if it was truly a catastrophic failure.

So from the physical standpoint we put our faith in a provider we trust, thus know what to expect. We believe SoftLayer would handle an event like this properly, and that's why we use them exclusively.

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