MySQL Remote can't connect to MySQL Server

[gregowbr]

I'm trying to connect remotely to my MySQL Server as I used to do in my previous other company's Shared Hosting,

I added my IP into the "MySQL Remote" section, I'm using the server's IP to connect, adding my username and password, but it says: "MySQL Error Number 2003, Can't connect to MySQL Server on 'SERVER_IP' "

I'm using the IP, I got from the left side of the Control Panel, also I tried using my domain as the hostname (even though it points to the same IP) and same thing happened.

 

I don't think I'm doing anything wrong, I used to do the same procedures in the last Shared Hosting company and it worked just fine.

 

Thanks in advance.

[Brian]

For remote MySQL connections our support team will need to whitelist the IP(s) you're connecting from through our firewall. Please submit a ticket at https://support.hawkhost.comwith a list of the hostnames/IPs you need to connect from and we'll get those whitelisted for you accordingly. Thank you! :)