Emergency Maintenance [09/07/2009]


Tony
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There is going to be major network maintenance on Monday September 7th. Here is the notice we were sent:

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SoftLayer Engineers have identified a potentially service impacting bug in the IOS code currently running on these routers. Due to continued debug messages and traceback errors appearing on BCR01.SEA01, Engineers have scheduled a reboot of FCR01.SEA01 and BCR01.SEA01 to upgrade to the latest IOS code. Due to the severity of this bug, the timeframe between this notice and the maintenance window has been shortened.

During this maintenance, customers will notice a complete loss of connectivity to their servers on both the frontend and the backend. It is recommended to fully disconnect iSCSI and NAS drives during this maintenance window. While the upgrade duration is scheduled for 1 hour, we only expect between 15-20 minutes of downtime as the routers reload and fully boot.

A notice will also be posted in the portal prior to the maintenance, during the maintenance informing you of the progress, and after with completion details.

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For Hawk Host customers this will affect anyone on a server in Seattle.

Date: Monday, September 7, 2009 (09/07/2009)

Start time: 01:00 PDT

End time: 02:00 PDT

Duration: 1 hour

Service Affected: SEA01 Public/Private Network

Reason: IOS Upgrade

Device: FCR01.SEA01, BCR01.SEA01

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