zendemayne Posted October 19, 2013 Report Share Posted October 19, 2013 I've managed to register on the "support". But why to this day I can not log into my support account?Thanks Quote Link to comment Share on other sites More sharing options...
Brian Posted October 19, 2013 Report Share Posted October 19, 2013 Welcome to the forums! We actually have login sharing enabled between our helpdesk and client area, so you'll want to use the client area (https://my.hawkhost.com/clientarea.php) to access your support account. If that doesn't work let us know! Quote Link to comment Share on other sites More sharing options...
zendemayne Posted October 20, 2013 Author Report Share Posted October 20, 2013 Welcome to the forums! We actually have login sharing enabled between our helpdesk and client area, so you'll want to use the client area (https://my.hawkhost.com/clientarea.php) to access your support account. If that doesn't work let us know! I've managed to log in via the "client area". But when entered into the "submit ticket". There still ask for login. I know this problem because until this morning, there was a problem with my hosting purchase (already paid but still on the list have not been paid). But now this issue is resolved. But for the problem "submit ticket" through "client area" After successful login still can not automatically integrated with my account. Quote Link to comment Share on other sites More sharing options...
Brian Posted October 21, 2013 Report Share Posted October 21, 2013 If you can login to the client area you should also be able to access https://support.hawkhost.com using those same login details. If that doesn't work and it's giving you an error, just let us know the exact error. Quote Link to comment Share on other sites More sharing options...
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