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Welcome to the forums! We actually have login sharing enabled between our helpdesk and client area, so you'll want to use the client area (https://my.hawkhost.com/clientarea.php) to access your support account. If that doesn't work let us know! :)

I've managed to log in via the "client area". But when entered into the "submit ticket". There still ask for login.

I know this problem because until this morning, there was a problem with my hosting purchase (already paid but still on the list have not been paid). But now this issue is resolved.

But for the problem "submit ticket" through "client area" After successful login still can not automatically integrated with my account.

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