Why my request was marked as a Fraud??

[calex]

Hi,

Yesterder I bought a shared hosting, I paid and waited for the activation message, but intead I received a refund and my request was marked as a Fraud in the client area. I'm a normal person, I am not interested in doing fraud to anyone, the point is that Hawkhost didn't send me a mail explening why they did that?, that way I would know how fix that problem from my side if I had it.

Dear Alejandro Castillo (Frilanzr),

We have received your order and will be processing it shortly. The details of the order are below:

Order Number: 2204863415

Now, I tried again and I bought the standar shared hosting one more time, so, please, If there is any problem with my request send me a mail and inform that to me, otherwise active my service.

Heres the info about my new request:

Dear Alejandro Castillo (Frilanzr),

We have received your order and will be processing it shortly. The details of the order are below:

Order Number: 9449793777

Thanks.

[Brian]

I've found your orders and due to the nature of the issue I'd rather not reveal any private details to your account on a public forum. Please either PM me or submit a ticket with our billing department at https://support.hawkhost.com so we can let you know the details.