Unable to login to support system on multiple accounts.

[ironfist]

I've tried logging in to 2 seperate accounts of two people working on support issues for our sites, and neither are working now. I've done a password reset on both as well, and still can't login with the new password entered.

Can anyone help me out with this?

[Brian]

We recently enabled login sharing between our client area and helpdesk accounts which may explain the password inconsistencies you're getting. Could you please try logging in using your client area credentials? If that doesn't work I'd ask you to please submit a ticket at https://support.hawkhost.com so we can investigate this with your private account details handy (don't want that posted in a public forum obviously). Thank you!