shiva Posted September 18, 2010 Report Share Posted September 18, 2010 :angry: :angry:Hey, I ordered shared hosting basic plan today.. You have promised the account would be setup within 2-3 hrs..Its been 8 hrs now, but still its not setup. I submitted ticket to both support and billing dept, but my efforts have gone in vain. One of my other site irobotguide.info is also hosted at hawkhost through one of my friend's account, i don't even have a minute problem with that. So i tried to buy an account for myself. But i've had a nightmare on the first day itself. I just don't understand whats wrong with this?? This was not what i expected from hawk host.. I just want to know how long will it take to setup my account. Is there anyone who can personally offer me help, i would be glad to provide any more details. Regards, Shivashankar Quote Link to comment Share on other sites More sharing options...
Brian Posted September 19, 2010 Report Share Posted September 19, 2010 I do believe this was resolved via ticket but if you're still having issues please follow up in a ticket, post the ticket ID in this forum, and we'll continue to investigate. Quote Link to comment Share on other sites More sharing options...
shiva Posted September 21, 2010 Author Report Share Posted September 21, 2010 Thank u cody and brian..Issue was sorted without a hitch... Really good customer support.. My only suggestion is that plz make billing dept work 24x7.. So that customers can get their account setup immediately.. Regards, Shivashankar Quote Link to comment Share on other sites More sharing options...
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