I'm in a bit of a pickle with email


Courtenay
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Hey guys,

Normally I would not post support questions here but I don't have any other avenue as far as I know. It seems I am not receiving email either through my email client (Thunderbird) or webmail. I need some help to fix it but I can't log into the support area on here because I've forgotten my password, and the forgotten password process includes having an email sent to validate which I will not receive. I can't lodge a ticket through email either for the same reasons.

Is there anything I can do?

Thanks

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Hey guys,

Normally I would not post support questions here but I don't have any other avenue as far as I know. It seems I am not receiving email either through my email client (Thunderbird) or webmail. I need some help to fix it but I can't log into the support area on here because I've forgotten my password, and the forgotten password process includes having an email sent to validate which I will not receive. I can't lodge a ticket through email either for the same reasons.

Is there anything I can do?

Thanks

The easiest way to go about this is to modify your e-mail in the client area (https://my.hawkhost.com) to something you can access. Then submit a new ticket (click new ticket / new account) and use the e-mail in question. You should be able to get through. The biggest thing is to make sure the e-mails line up in billing / support.

PM me the webmail URL / server settings you're using :).

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