Recommendations from users in China


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Google Translation :D

1, the proposed increase in the Eagle Host Home Chinese page, easy to guide the user registration, because a lot of people in English No cause can not be purchased.

2, proposed to speed up the host audit

3, add the Chinese customer, facilitate the resolution.

Additional recommendations:

Eagle host can increase the Chinese market, because the majority of theChinese market, Chinese companies are deceptive, they just want a lot ofmaking money, overbooking, restrict the service does not guarantee.

And the price is higher than the eagle host 5-10 times, but the configurationis 10-30 times lower than the eagle host, I have been lied to several large companies

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Google Translation :D

1, the proposed increase in the Eagle Host Home Chinese page, easy to guide the user registration, because a lot of people in English No cause can not be purchased.

2, proposed to speed up the host audit

3, add the Chinese customer, facilitate the resolution.

Additional recommendations:

Eagle host can increase the Chinese market, because the majority of theChinese market, Chinese companies are deceptive, they just want a lot ofmaking money, overbooking, restrict the service does not guarantee.

And the price is higher than the eagle host 5-10 times, but the configurationis 10-30 times lower than the eagle host, I have been lied to several large companies

Thank you for the recommendations. I'm going to be posting your questions in a cleaner format for other potential customers and will be including a Google translation to Chinese. Hopefully it's clear / works okay.

Interpreted Quote:

  1. Hawk Host should support the Chinese language on the website to help facilitate our Chinese customers.
  2. Speed up the auditing process of new accounts (pending -> active)
  3. Provide support in the Chinese language (tickets, live chat, etc)

In addition to this a large number of Chinese web hosting companies are deceptive, cost more and are slower than Hawk Host.

We have a large Chinese customer base and would like to cater to them more (primarily translations on the website / customer support) - the issue is Hawk Host is a smaller company and we simply cannot afford to offer bilingual support at this time. We hope this can be changed in the 2012 year and be able to support multiple languages by 2013 although it's uncertain.

The auditing portion of accounts we're working on expediting and should be near instant shortly - in the interim the biggest issues we see from our international customers that cause delays in account setups are the following:

  1. Invalid account information - name, address, etc
  2. Signing up with an unregistered domain - we require the domain you sign-up with to be registered
  3. Signing up via a proxy / VPN - we require all orders to be placed via a normal line / non-open relay

Please let us know if you have any further suggestions - we now support AliPay due to our Asia customer base asking for it!

Thanks!

---------- Chinese translation via Google ------------

谢谢你的建议。我会被张贴在您的问题,为其他潜在客户的清洁格式将包括一个Google翻译成中文。希望它很清楚/工作没关系。

解释引用 (English):

  1. Hawk Host should support the Chinese language on the website to help facilitate our Chinese customers.
  2. Speed up the auditing process of new accounts (pending -> active)
  3. Provide support in the Chinese language (tickets, live chat, etc)

In addition to this a large number of Chinese web hosting companies are deceptive, cost more and are slower than Hawk Host.

我们有一个大型的中国客户群,并想满足他们更多的(主要是翻译网站/客户支持) - 问题是鹰主机是一个规模较小的公司,我们根本无法承受在这个时候提供双语支持。我们希望能在2012年一年的改变,到2013年能够支持多国语言,虽然它是不确定的。

帐目审计部分,我们正在加快,应该不久附近瞬间 - 在此期间,我们看到从我们的国际客户的帐户设置,导致延误的最大问题是以下:

  1. 无效的帐户信息 - 姓名,地址,等等。
  2. 未经注册的域名与签约 - 我们需要您注册的域名进行登记
  3. 通过代理/ VPN签约 - 我们要求所有的订单可以通过正常的行/非开放中继

请让我们知道,如果您有任何进一步的建议 - 我们现在支持支付宝,由于它要求我们的亚洲客户群!

谢谢!

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