Network Issues [02/28/2012]


Cody R.
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From the data center

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At approximately 14:11 UTC on 28-FEB-2012 the Network Operations Center detected service issues with frontend customer router fcr01.sjc01 and at 14:12 UTC the router's secondary management module crashed, taking the secondary chassis offline. All customer servers behind fcr01.sjc01 experienced a brief traffic disruption as the primary chassis took over. Servers behind aggregate switches fas01.sr01.sjc01, fas02.sr01.sjc01, fas10.sr01.sjc01, and fcs71.sr01.sjc01 experienced an extended traffic disruption due to software-related port channeling troubles resulting from the crash. By 14:57 UTC, network engineers completed the restoration of public connectivity to all remaining customers. We have opened a case with the router's manufacture to assist in determining the root cause of the issue.

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