High Latency [06/06/2011]


Cody R.
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Currently the Washington DC facility is experiencing high latency / some packet loss. This does not affect everyone and is on / off. Network engineers are aware of the issue and are investigating / working with Cisco to isolate the issue and to restore service to full capacity.

We'll post more updates via this forum thread as we receive them.

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From the network engineers in Washington DC

Our Network Engineers have identified high network utilization on one of our Back Bone Routers in WDC and are currently working on shifting traffic around to alleviate network congestion. This would cause the intermittent periods of increased latency to customer servers at this time.

We will update you as soon as we have more information. I apologize for the inconvenience this has cause.

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More information from the network engineers at the facility

Our Network Engineers have identified high network utilization on one of our Back Bone Routers in WDC and are currently working on shifting traffic around to alleviate network congestion. This would cause the intermittent periods of increased latency to customer servers at this time.

As of 2:05pm our Network Engineers have stabilized the traffic coming into WDC and the congestion has been alleviated.

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