Ozgeek

Much appreciated Brian - that's the sort of input I was hoping to get.

To be fair, I have never had this issue before (which is why it is so frustrating now!). In the past I have always expected HH to do the right thing about monitoring resource usage etc and ensuring customers abide by as their TOS. Accordingly, I suspect that the issue NOW was more likely a rogue process eating up resources. It would be nice to know though!!

Well, whatever the issue was, it has now been resolved (thanks Tony). I see that the server status page has finally been updated to reflect the issue albeit many hours after the problems started to happen. I assume it is a manual update process which is only really of value retrospectively. Irritatingly, there is still no explanation of what happened and no answers to the specific questions I asked in my ticket. OOPS spoke too soon - server load back up to 300 and error 503 - inaccessible... Intermittent problem

For the last 2 days my accounts on SNG119 (reseller) have been going down in association with a massive server load and memory usage. At no stage has the server status page acknowledged an issue. The first time I got a message that they had recovered without intervention (FSN-257-26805 ) - which did not explain the issue or the fact that no one appeared to notice before I notified them (Automatic monitoring?) The next time - after almost 4 hours - described by support as "brief"! (SKY-864-65269) - an "issue" was "fixed" - but the problem persists. Again no explanation. It is shared hosting so I assume someone's account was using massive resources or similar? Couple of points/questions: Do you have an automated monitoring system to keep an eye on the servers or do you rely on clients telling support what's going on? Is the status page in any way relevant/accurate? It still shows that there were no issues (which there obviously were/are). It would be reassuring to be told what the issue was and what steps had been taken to mitigate further problems. Can someone please look into this? It is very disconcerting to be fed standard lines with no explanations and a dud server status page. Thanks Tim

Excellent - explains a lot. I think I'll go down that path too. Appreciate the info! Cheers

Thanks Draka..... I think we might be talking at cross purposes. In Cpanel there is a cloudflare option - [ at least on shared hosting - I don't think/know it is available in the reseller... ]- from which you can sign up for and administer your cloudflare account/settings. It gives you the option of setting up one of two ways. see https://support.cloudflare.com/hc/en-us/articles/203685674-Full-setup-versus-Partial-CNAME-setup As far as I know - which is not a lot - you don't REQUIRE a cloudflare plug-in for wordpress - although perhaps it optimises it further or is an alternative to the cpanel option. I suspect you are using the full DNS option . For the other, the cname would have needed to be modified with your authority:- ie whilst logged into cpanel or manually by you . Did you have to point you nameservers with your registrar to cloudflare? I think you've answered my question though. I will probably move to the full DNS option after I open a few more services with HawkHost Cheers

Thanks Draka. Are you using the cpanel plug in to manage it? Are you using the "FULL DNS" cloudflare option or the "limited' cname option? Reason I ask - I tried the cname option - Had problems resolving Http / Https ://www.mydomain.com ; BUT no problems with Http / Https ://mydomain.com In the end I took it down - Was another couple ogf hours before www.mydomain.com cam back 'online' . mydomain.com was immediatly functional. Weird!

Hi, Have severalf Wordpress sites - (all using Litespeed caching). Also have them issued with Let's encrypt certificates. 1) What I'm trying to work out is whether the Certificates/SSL wili work with the basic/free cloud flare service. CloudFlare certainly looks useful both for protection and as a CDN. Tried looking online but there are a heap of older articles about how easy/hard it is so I'm still unclear. 2) If I go with Cloudflare would you recommend/any need to disable Litespeed? (I appreciate they do different things but will I benefit form a local caching service if I'm using a CDN) My Sites are still in the early development phase so I can cancel the certificates and reissue etc. Thanks!