Hi,
I've noticed a trend where I've been getting very poor support over perhaps the latter half of my time as a customer here.
What usually happens is I get a bunch of unecessary qualification questions, and as soon as I comply about half of my tickets end up being ignored.
This has been going on for a long time, and I just don't have the time to manage the expiration date of all these tickets just so I can keep them alive.
What's the issue here?
Thanks,
Daniel