daniel

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  1. daniel

    Live Chat

    Whenever I look, the chat function is always closed for "Support". Rarely I see that "Billing" and "Sales" are open, but whenever I try to initialize a conversation it says that nobody is online and prompts me to send an e-mail through the form. Is this a confirmed issue?
  2. Hi, I've noticed a trend where I've been getting very poor support over perhaps the latter half of my time as a customer here. What usually happens is I get a bunch of unecessary qualification questions, and as soon as I comply about half of my tickets end up being ignored. This has been going on for a long time, and I just don't have the time to manage the expiration date of all these tickets just so I can keep them alive. What's the issue here? Thanks, Daniel