20pips

thanks brian.. If this is not something to worry about then I wont worry about it either.. I am not seeing any effect on the site speed so I really was not sure what it was trying to tell me... thanks

hi. does anyone know what the physical memory represents.. I am new to hawkhost, I moved my primary sites after a debarkle with another host (I should say ongoing debarkle), 4 years with my last host and no loyalty, one mishap out of my control and they turned into aliens. After which I am watching everything very closely right now to ensure that everything is as it should be.. Meaning I need to ensure that none of my blogs are causing problems for hawkhost (which means I end up with a problem).. I see that for the last four hours my cpu usage has been under 25% (most likely average 3%) The Virtual Memory is the same under 256 (more likely around 50) But the Physical Memory is peaking, and has remained high for over 4 hours... I am talking almost at the top.. the average has been 768 and as high as almost 1g.. does anyone know what that represents, and if this is something directly caused by me, or is that related to people using the sites.. thanks Tracey

Thanks Brian.. I did end up purchasing as I managed to catch sales online for a short period, so i spoke to them... I will say though that I am impressed with the speed to which my tickets have been responded to.. My experience with host providers has always been 12 to as much as 48 hours turn around for tickets.. Just this morning I had an issue, well as it turns out it wasnt an issue, more of a worry (after the grief I have had with hosting over the last few days my worry meter is at its peak)... However I expected maybe a few hours before I got a response.. This may not always be the norm, but a response time in minutes was way more then I could have dreamed of, maybe I caught your team at a time when there were no other tickets in the system, but at any rate I was very impressed... thanks... Tracey

hi.. I also just noticed that your site says that I have to have a good reason to have a dedicated ip address.. so even if its a semi dedicated plan I will be sharing that ip address with 1000's of others on shared hosting if I am not approved for a dedicated ip.. is this correct..

hi,... i already have an account with hawk host that I opened recently as you own sticky mail and I was having trouble with it and decided to go to the source, because if it didnt work with you it never will. At the moment I have having major problems with my main host account with another provider.. I am fearful of moving but I am now just as fearful of staying with them.. after 5 years with them the support today told me more or less to get stuffed and to suck it up... in the end I cannot deal with that sort of arrogance.. I am fearfull of moving as sometimes the devil you know is better.... I have had bad experiences with shared servers, even though I am using shared hosting at the moment, my current provider provided a number of ip addresses that I assigned to my primary domains, they are still on a shared system but I dont see as many of the issues I do with the other domains i have are not on any assigned ip addresses.. I see you have a semi dedicated hosting accounts.. But I am not really understanding what they are about... The issue I am having with my current provider is now all about my usuage.. I have used it up and now they want to stop my account, I am on their top shared account but the only choice I now have with them is to move to cloud hostig... However to do this it will mean a leap from $100 a year (plus some extras that I pay for) and pay over $2.5k for fully serviced cloud hosting.. They dont have any prices in between.. Well I tell a lie they do, but when you question them you discover that you have to also run and manage the server, thats a hidden cost... Or you can pay as much as the cloud hosting and then some to have them maintain the servers.. As you can guess if I wanted to pay over $250 a month then I would have already been doing that.. However this brings me here.. The only issue I have is that your live chat support is rarely up, each time I visit its never live.. So when there is an issue I am frightened that I will be waiting a couple of days for support tickets to be responded to.. But maybe this forum will have additional benefits.. its not something I usually see with a hosting company.. Anyway am I right to say that your semi dedicated hosting accounts are fully serviced, in that they are the same as the normal host account, i only have to be aware of my side of the fence, you carry out everything server side... Also with this semi dedicated I am still not sure what these are.. They look better then shared, i am guessing this is still a shared environment, am I right.. What are the main differences, I see that you have a list of things, but that still means nothing in reality, as I can say I look like a god but as you havent seen me you can only take my word for it, but my view of myself will most definately be different from you... What are the main differences, what should I really be excited about, what are the main important features.. On a shared account you run the risk of running a script that gets out of control.. Such as installing a wp plugin that is a cpu hog (even though you have no idea that some dumb arse has wrongly created the plugin), then you eat up cpu usage and having your account suspended, I have seen so many honest unsuspecting people get into trouble this way..... So I am always worried about this sort of thing.. Will the semi dedicated account help me overcome this if I am exposed to this... After dealing with help support on my other host account I am convienced I need to find another host provider.. I have been through serveral over the years and I am scared to even change.. But I think the time has come for another change.. I am worried that hawkhost could disappear like so many others have in the past, but you have been around for a number of years so I am hoping this will be ok.. Can my current account with hawkhot easily be upgraded to semi dedicated... Or will it mean that everything that is setup will have to be redone, or are you able to easily shift everything accross.. The base plan looks like more then I need.. 10gig of space and 150gig of bandwith per month is fine.. Its four times more then what I need at present. however is states is does not come with a dedicated ip.. this is where you lose me a bit... if its a semi dedicated plan why wouldnt it come with a dedicated ip.. i see there is mention that i can pay for one... So can you explain what all this is.. As this sort of smells like shared hosting but with some extras.. if I pay for a dedicated ip, what will be the advantage of doing this..... I am use to multiple ips, so with a dedicted ip, that will mean that all the domains share the same ip address, is this correct.. What if I ended up paying for 2 ipaddresses, would I be able to choose each time I add a domain to cpannel which ip address it will be assinged with ? Also I will need an ssl certificate for one of my domains what is the cost of that.. i am not sure, do you accept paypal.. i am not sure how I paid for my current account, but all my online money funnels through paypal then back to me, i can pay by credit card but I prefer not to as its a personal card.. thanks Tracy