I'm with hawkhost for let's say 2 days now, and I've only had good experiences so far... until just a few minutes ago.
I opened live chat waiting for an operator to get online, and while I was waiting for a few minutes I still got this message that one would be with me shortly. But then magically things turned different and they turned the live support offline. Redirecting me to a form where I could leave a message. I was really wondering what I did wrong.
Anyway I suppose that it was just a coincidence