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  1. Hello Brian thanks my issue has been solved
  2. Hello please anybody untill now i have not use my vps please someone take a look in deep my ticket id here : https://my.hawkhost.com/viewticket.php?tid=RCI-177-19253&c=403143 https://my.hawkhost.com/viewticket.php?tid=MRJ-246-84614&c=403162 as we are company and need to live this site earlier the support was replay with almost no help just replay pasively without check in deep into my whm and my ip was not active i ping which is request time out :