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  1. I'd like to offer some feedback on my initial experiences. I have never until now transferred hosting before. While my web site is trivial, I was concerned about email and downtime for that. Pre-sales were really helpful and answered questions quickly and more accurately than other companies. With the transfer, they managed to transfer all the information from my old cpanel based account to the new system. The downtime was minimal and HawkHost were helpful in advising how to minimise the downtime. The only hiccup was in the transfer of a particular gallery application. However with patient assistance we finally found a working solution which I fed back to support for future reference. I also found that when I asked some fairly detailed questions on email configuration with spam assassin versus spamexperts and how best to get the latter working I was very impressed by the technical support (and even getting a response from Tony!). SpamExperts seems to be vastly better than SpamAssassin and I am now getting much less spam which was one of my main reasons for moving. The extensive two factor authentication is excellent and it integrates perfectly with FreeOTP (which I can highly recommend). Thanks Nick
  2. rnc

    Pre Sales Questions

    Hi, I have searched the forums and knowledge base which were very helpful in answering some of my questions (like e.g. whether you support SSH, IMAP over SSL etc). However, I have a few that I couldn't find a definitive answer for: 1. The shared hosting professional plan at $7.99 says "starting at". Does this mean its a per monthly/annually etc price? 2. I live in the UK. Do you charge tax (VAT) to EU / UK customers? 3. Can I choose to have the hosting in e.g. Amsterdam ? 4. Finally and one of my main reasons for looking to move hosts. My current host only supports spamassassin and even with some strict configuration and a lot of filtering in Thunderbird a lot is still getting through. As I understand you have SpamExperts which may be a better solution. 4a) Can I get notifications of items that have been quarantined? 4b) Although the forum thread 6723-spamexperts-questions does help ; is it possible to access the quarantine via web interface or IMAP? What happens if the user access via IMAP and moves an email out of the quarantine? 4c) What about webmail (roundcube???) - will that work with spamexperts? 5. Once a transfer has been initiated using the form mentioned on the knowledge base am I right in thinking the only thing to do is change the nameservers from the old host to you? Thanks very much Nick