[Where is my add fund balance in new customer panel?]

Hello,

How to see my add fund balance? When the layout of customer panel changed, I don't see it again.

Regards,

[My Database suddenly gone?]

I can't install wordpress, each time I want to install Wordpress. When it reach 10% installation, error occurred. It said "The MySQL Connection could not be established".

 

Also, I check on mysql databases menu, and it show "The adminbin “cpmysql” in the “Cpanel” namespace call to function “DBCACHE” ended prematurely: The subprocess reported the “” (255) error when it ended." - And I can't see my database there, "Your account is not associated with any databases."

 

Please fix this

 

Ticket id (2)

RYH-267-88666

ZFM-517-37927

 

Regards,

[Fail invoice]

Hello,

Recently I sent support ticket about fail due invoices. Today I click "Add fund" to my hosting next week. But I forgot that my Paypal balance not enough. Because of 4 times fail, now + 1 = 5 times fail of Add fund, now I had 5 due invoice that shouldn't exist. Please help solve this. Because I want to add fund after this problem solved. I will make sure my Paypal balance enough next time I add balance again. Please next time when there is an error about "Add fund", either because not enough Paypal balance and other cause, don't generate invoice from that, it's bothering me.

Regards,

[Is Hawkhost prevent Googlebot to Access my Site?]

Recently, when I use google webmaster today. Some of my site can't use "fetch as google" in Google webmaster. Is Hawkhost prevent Googlebot to access my site? Or is there any problem related to this? Please help. It's always said "Temporarily unreachable".

[Cancellation not processed]

Hello,

 

Once you have a cancellation on file you would not be billed again.  Your actual cancellation was also processed already

 

Yes, it's already processed.   Thanks sir

[Cancellation not processed]

Hello, it's already few days since i request cancellation, why it's not processed yet? I don't want to pay for next billing, please faster

 

my e-mail is [removed], please help, already send ticket but response not satisfactory

[My contact form not working on Semi-Dedicated - Nestling]

Hello, i had 2 wordpress sites installed on Semi-Dedicated - Nestling. First time it contact form worked. But now this not working, when i tried before. Please help. My e-mail forwarders also not working.

 

Regards,

[My site deleted?]

Hello,

You filed a cancellation which was processed by our system. If you did not want the cancellation you really should not have filed for one. We'll see what we can do for you to get your site back online.

 

Yes I'm really sorry for that. Thank you sir, my issue was resolved.

Regards,

[My site deleted?]

Hello.. Please help. My site was deleted. I already contact customer service on ticket LIT41926941, but my site still deleted. I need win win solution from management.

Regards,

[My site deleted?]

Hello.. Please help. My site was deleted. I already contact customer service on ticket LIT41926941, but my site still deleted. I need win win solution from management.

Regards,

[Terrible Customer Support]

I don't agree, hawkhost customer support is great!

[Is hawkhost deleted my file without my permission?]

By email our our web site https://support.hawkhost.com/index.php?/Tickets/Submit

thank you sir

[My website loading was so slowwww... before not]

We always limit accounts to a certain amount of CPU. You can see that under resource usage in cPanel. I would advise contacting our support team if you require assistance.

I deleted some unused plugin. But now, it's normal again.

[My website loading was so slowwww... before not]

When i buy first time my website loading is fast. Later, my website loading is so slow. It's already few days this happening. Please check. Did hawkhost limit my account or what?

my e-mail account: [email protected]

 

Regards,

[Is hawkhost deleted my file without my permission?]

We do not delete user files. I'd advise contacting our support team.

 

How to do that? Because one of my important file was gone.

[Is hawkhost deleted my file without my permission?]

Hello,

 

I want to ask, this morning I noticed that one of my file has been deleted. Is hawkhost deleted my file without my permission?

 

Regards,

[My bandwitch not resetted]

Hello, can you please help me. I think my monthly bandwitch not resetted.

It should have reset by 21/07/2013. But it wasn't.

Please help.

[I'm not get what I actually must get on Nestling package]

Please PM me your accounts primary domain name or your ticket ID and I'll make sure this is taken care of for you!

 

Sir, I just got replied on the ticket system and now the problem solved. Thank you for fast response, really appreciate that.

[I'm not get what I actually must get on Nestling package]

In the table, actually I must get 20,000 mb but in cPanel I only got 10,000 mb. Also, there is must 350 gb monthyl bandwitch transfer but I only get 150,000 mb. Please refix this.
package: nestling

I also already sent ticket regarding this problem

Sincerely,