k9education

#5 .. You're absolutely right - not necessary and certainly not for an existing customer. I would have liked to have seen them prior to signing up but I can see your point about some people's impressions about server loads. It really depends on the system specs. 5+ years ago if my shared server went over 2, things went to hell in a handbasket. Now quad cores are standard and loads of RAM to boot so it's a bit of a different game. I would also like to thank Tony for helping me sort a 0-byte file issue with some files I uploaded to the server which prevented my sites from working. He mentioned that he couldn't find my class definitions and I kenw I had them in my local backup ... light switch went on and lo and behold, 0-bytes on the server. Re-upped and all sorted.

Ordering and checkout went smoothly and I loved the ability to choose from the 3 server locations. My account was activated within a couple hours at most. I'm anxious to get everything moved over from my previous host so i can get back to living life. I don't really know why I began a career in computers as I've grown to hate them. :confused: I forgot how limited cPanel is compared to Plesk. ugh. Plesk has its own set of issues though which wouldn't fit into this post. This isn't a knock at you guys. cPanel is easier to learn and hence is more popular. I just wish they would would move it out of the pre-school phase. Now for the suggestions regarding improvements that Cody was begging for: (1) The entire legal section is a mess. There are typos, missing words, bad grammar, improper formatting, etc. It looks very unprofessional. If I didn't know Hawk's rep prior to visiting your website, I would have moved on to another host. (2) The knowledgebase is practically empty. When a customer asks a question that is sure to come up again, someone should add it to the knowledgebase. It will save you and the customers time in the future. I know, I know ... almost no host actually does this but a few do and it's quite useful. (3) The ticket system leaves a bit to be desired. With other ticket systems, I can see the entire conversation on 1 page as the ticket progresses. Here I need to open every single email to keep up with the conversation and even then I can't see my own text. (4) There are 4 emails that are sent once an order is placed and paid. It's not going to kill anyone but it is annoying. One all-inclusive email would be good or even 2. (5) Live server load averages would be nice on the server list page. Many hosts freely display this information these days and if your loads are good, then all the more reason to display them. (6) Why is there no link back to Hawk Host's website once I visit the support section, forums or the blog section? These sections should have a link back or be in an iframe if necessary. Website rule #1 is to keep the user on your site.