venomdog

Sorry man, but I never received en email after someone reply to my ticket. I cannot even login to your system to check my tickets. I can although create support tickets. Indeed my domain was expired and sorry about my rant. I knew it you guys are better among many other hosting service, but I guess I was stressed. Thanks again. I renewed my domian.

My site (http://travelpal.eu) is down for 2 days and still no reply to my critical ticket. What is your SLA and how soon you react to critical ticket. It is effecting my user and more importantly my brand.

Hi, I took shared hosting plan and its been 2 days and still I am not online I got order confirmation message and thats it, money got debited but I am still not online, so cpanel access and status is Pending. And also funny thing is that I submitted ticket on your support desk after which I got email welcoming me with user id and password stating that I can use them to login to support desk but password don't work. Whats going on here ?

Thanks for your response, I agree with you I will keep it moderated and make sure it won't cause any resource crunch. In case needed I will go for Standard package or opt for VPS hosting.

We are re-designing my existing site to include chatting which is currently on shared hosting plan. I read that its not possible to have chat software installed on shared hosting plan. Our site is social networking site and chatting is essential part of it. What are my options and does shared hosting enough to handle load for such thing. I don't need some sales pitch here, please be honest in your replies and please suggest me some viable option.