Amilie

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Everything posted by Amilie

  1. I've already opened a support ticket: IVS-408-84395
  2. Previously I ordered a hosting package and I needed a refund because I accidentally purchased the 3 month plan. But in the Support, they said it was necessary to provide a copy of government ID as verification. But Brian came in and helped me. ^^I thought they needed the verification because of the refund. I then chose to purchase a hosting package again (this time never thought to do refund) but in the support they said they can't activate the hosting as it was necessary to provide a copy of government ID as verification. **what the? I never knew this was a requirement. I never read this anywhere. If this is so, I need a refund. Sorry Brian for troubling you twice, but I thought that was required only upon refund. Brian, please help?
  3. Oh great! Thank you for the awesome reply. I've replied in the support ticket.
  4. I've purchased a hosting yesterday night, and it's still pending. Could admin please make the process faster? If it's because of the Support ticket I sent yesterday night, then I've already requested to close it. Ticked ID - JEI-514-57614