Miker

There is no live support. In the last two days, I tried at least two-dozen times between 10 AM and PM EST. The "Live chat" app always said that support was offline -- though sales was sometime online for a few minutes. Phone support was the worst of the worst. Instaed of dumping straight to voicemail (bad), or keeping you on hold for as long as it takes (but only when phone support is staffed), It keeps you on hold for about 5 minutes and then just dumps into voicemail! On the flip side, the ticket support -- while not as reassuring or smooth as some more-expensive hosts -- is very responsive, especially after normal East-Coast hours. They've always responded within minutes.