So I just submitted a ticket and received this notice:
"The email you're contacting us from is not an authorized user for the account in question. Please submit your request from the accounts authorized email, or add this address as a contact through your client area."
I cannot access my client area which was the subject of the ticket!! And yes, that is the authorized email, it's the one I used when I purchased the account, it's the one I last signed in with, and so how am I going to figure out what my email has changed to when I can't sign in to see it or use my email to sign in??? I changed the email at one point when I was transferring the domain, but I switched it back to my main email after the transfer was completed and signed in several times after that with the email in question. So I don't know what happened, or how it was changed, but it has apparently been changed or something.
I can receive email, but I cannot send it. That was the reason for attempting to sign into my client area in the first place when I first noticed that I could not sign in. I can access my dashboard control panel with that login and password, but I can't access my email. Can someone please sort this out for me???
