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  1. I've purchased a shared hosting account 20 hours ago. After waiting a couple hours I've submitted a ticket. Apart from an automated message, there was no response for 16 hours. I caught billing support online and asked for the status of my account activation. I was told to reply to the ticket with some additional info which I did immediately. 2 hours passed with no response. I asked again for the status and I was told that they were waiting for some manager to arrive? Again 2 hours have passed since; no response, live support is offline again (although it's in business hours) and I'm waiting in the dark. Waiting for hours desperately for a simple operation, very very disappointing.