redwingsoh

I am actually typing the information exactly as it was sent in the reply email. I have also tried the lost password button and the exact same information is being sent. It still says invalid username or password.

I have received the emails. 1 more issue that I can't figure out. I am on the support page and when I log in via the log in box in the top right area it goes to the processing log in screen and then goes back to the support page. At the top of the support page it says invalid login or username. I am certain I am using the correct information as I have had it sent to me 3 times. The last time was with the reply to my ticket. Am I doing something wrong?

Thank you Tony. I hope you didnt take my reply as being angry. I am new to this and am not quite sure how it works. I do appreciate your help.

I submitted a support ticket yesterday and and in my client area it shows there are no outstanding support tickets. I resubmitted today and it still shows no outstanding support tickets.

New user that has set up MS Outllook. When I try to send/recieve I send but get an error stating Task 'John:Folder:Inbox Check for new mail.'reported error (0x800CCC0E): Could not fetch new headers in the folder Inbox for Account John. Error:Unable to connect to the server..' Task 'Checking for new mailin subscribed folders on John. 'reported error (0x800CCC0E): Could not fetch new headers in the folder (null) for Account John. Error:Unable to connect to the server..'