MitSora

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Posts posted by MitSora

  1. Shared Hosting Pending

    in Sales Questions

    Posted

    Our team has been working with you on the issue.  We even pulled performance metrics from the server you're on attempting to see why you were seeing what you did.  In a case like that really would have needed a trace route from your testing servers as it seemed like some sort of upstream issue.

    Your response is written in the past tense as if the issue is of no concern anymore. I step outside and come back to a condescending reply...

     

    I have supplied five trace routes, please have a look.

  2. Shared Hosting Pending

    in Sales Questions

    Posted

    I'm sure both of you will be VERY happy with the speed and service of Hawk Host :) I have 6 or so shared accounts that have been hosted at Hawk Host for 2+ years and it's been amazing, this is my favorite web host for shared hosting!

     

    Unfortunately, I am experiencing timeouts and very slow loading on my website hosted at Hawkhost. Periodically, the website is down entirely. (This has been going on for the past two hours only.)

     

    According to http://www.hawkhoststatus.com there is no problem...

     

    I have posted a ticket with a CSV file of the data.

  3. Shared Hosting Pending

    in Sales Questions

    Posted

    Mine is active now too. I stressed the importance of "communication" but never did receive an explanation other than an apology.

     

    I am just overall disappointed with the lack of communication.

     

    As for the quality of the hosting that is being provided (server speed, etc.), I have no complaints.

     

    Fix customer support and I would give Hawk Host 5 out of 5.

  4. Shared Hosting Pending

    in Sales Questions

    Posted

    I purchased shared hosting after reading through all the details and was under the impression that my account would be ready in 1-2 hours.

    Reference: https://support.hawkhost.com/index.php?/Knowledgebase/Article/View/19/3/how-long-does-it-take-to-setup-my-account

     

    It states that rare cases may take up to 12 hours.

     

    Here I am, 15 hours later after paying, and still not up and running.
     

    I have submitted a ticket (#ZPC-698-85540) which goes unanswered.

     

    The worst part is that there is no communication from Hawk Host.

    My ticket is marked as "urgent" however that does not seem to make a difference.

     

    Replies on the forum from staff also appear to take more than a couple of days.

     

    Please respond to my ticket.